General Terms and Conditions of Sale - Belgium

General Terms and Conditions of Sale


Terms and Conditions updated as of 30/10/2025

We thank you for carefully reading the general terms and conditions of sale and use (hereinafter the "General Terms and Conditions") before using the website www.cavissima.com (hereinafter the "Site"), opening a "Cavissima customer account" and placing any order.

The Site is published by the company:

Cavissima SAS (hereinafter Cavissima)

Simplified joint-stock company with a capital of 38,076 euros

Whose head office is located at 61-63 Rue du Docteur Albert Barraud, 33000 Bordeaux, France.

Registered in the Bordeaux Trade and Companies Register under number 790 169 882 RCS, [SIRET 790 169 882 00053, APE 4791A and intra-community VAT FR]

Represented by Mr. Gilles HERR

1. Application and enforceability of the General Terms and Conditions

These General Terms and Conditions govern all relations between Cavissima and the Customer for all sales of wines and services offered on the Site.

The Customer declares that they have read and accepted all the rights and obligations arising therefrom, prior to opening an Account, according to the offers existing on the Site, and to placing any order or using any service.

Unless otherwise stipulated and agreed in writing between the parties, all orders placed and services offered on the Site are automatically subject to these General Terms and Conditions, which prevail over any other document.

Cavissima's failure to exercise any provision of these General Terms and Conditions or any right shall not be construed as a waiver of its right to exercise such provision or right at a later date.

2. Order on the Website

Cavissima offers for sale wines that can be delivered and wines available en primeur.

The conditions for ordering wines that are ready for delivery or are en primeur wines are identical.

The order is placed by the Customer on the Website. To place an order, the Customer must:

  • Select the desired wines from the selection offered and add them to your cart.
  • create an account or log in to your account
  • provide the information necessary for delivery and payment
  • Read and accept these General Terms and Conditions
  • Confirm the summary list of selected wines with the total price to pay and proceed to payment.

Our offers are exclusively reserved for consumer customers and are not intended for professional resellers. By agreeing to the General Terms and Conditions, the Customer acknowledges that they are not an investor.

All our offers for wines available for delivery are valid while stocks last, excluding promotions, special offers and gifts.

In the event of a stock shortage or inability to fulfill orders due to its suppliers, Cavissima will endeavor to indicate this and/or make it impossible to purchase the wine in question. Despite all precautions taken, it is possible that an ordered wine may exceptionally become unavailable. In such a case, Cavissima undertakes to cancel the Customer's purchase order(s) and refund the amount paid at the time of the order.

Given the rare or speculative nature of certain products, Cavissima reserves the right to apply restrictions on available quantities, or even to refuse or cancel an order that appears manifestly abnormal.     

3. Rates and fees

Prices are expressed in euros inclusive of all taxes (TTC) unless otherwise stated.

Delivery charges are added to the total order amount and clearly indicated.

Delivery costs €9.90 for all orders under €349 delivered in a single shipment to an address in mainland France. This applies to wines delivered in cardboard cases. A surcharge may apply for wines delivered in wooden cases .

Free delivery is offered for all orders over €350 (excluding all promotions) delivered in a single shipment to an address in mainland France. This offer does not apply to en primeur wines.

The calculation of the free delivery is done in the shopping cart once the Customer has selected “Delivery to a delivery point”.

For deliveries outside mainland France, a specific price quote will be sent to the Customer for approval after their order. If the quote is not acceptable, the Customer may cancel their order.

These fees are indicated as an indication as of 1.04.2025 and are subject to change.

Cavissima takes great care in displaying and updating prices on the Site. However, if an abnormally low price is displayed due to a technical or human error, Cavissima reserves the right to ask the Customer to pay the difference or to allow them to cancel their order and receive a full refund of all sums already paid.

When ordering En Primeur wines , the Customer agrees to pay a deposit equal to the total amount of their order, namely the price including VAT of the wines. Payment of the order generates a deposit invoice that can be downloaded online and serves as a Reservation Certificate.

As soon as Cavissima receives the entire order, its status changes to "in transit." The customer is notified by email when their order is ready and can choose to have it delivered or keep it in storage. The deposit invoice is then replaced by a final, paid invoice.

Upon receipt of the wines, the Customer will be sent a delivery or storage quote. Delivery is free for all orders over €1500 (excluding all promotions) delivered in a single shipment to an address located in mainland France.

4. Payment terms

Payment for goods is made:

  • by bank transfer to our account: upon request
  • Payment is processed entirely online at the time of order via the secure server of Cavissima's partner, Stripe , a secure payment provider. No banking information concerning the customer is transmitted through Cavissima. Accepted credit cards on the site are VISA, MASTERCARD, AMERICAN EXPRESS, Diners Club, Discover, and JCB.
    Apple Pay, Google Pay, Paypal as well as cryptocurrency payment (USDC) via SolanaPay, are also available online.

Cavissima will promptly inform the Client by email to the address provided by the latter of any difficulty encountered in the processing of the payment (non-payment, input error, etc.) and reserves the right to cancel the order, if necessary.

No extension of time can be granted without our express prior consent.

5. Delivery     

It will be delivered within the timeframe indicated in the delivery option chosen at the time of ordering.

In the event of errors in information provided by the Client, Cavissima cannot be held responsible for the inability to deliver the goods at the desired place and time.

Deliveries are made according to the terms (address, price, etc.) agreed upon at the time of ordering. The goods are insured by us during transport within mainland France and travel at our own risk.

If the goods are not collected within the period indicated by the carrier following the availability of the goods, whether they are wines ready for delivery or early wines, Cavissima will be entitled to invoice the costs incurred by the failure to collect.

Upon receiving their package, it is the Customer's responsibility to check the wines received to ensure they perfectly match the order. If the wine delivered is non-compliant or damaged, the Customer may refuse delivery, provided this is noted on the delivery slip given to them by the carrier.

Furthermore, the Customer has seven (7) business days from the date of delivery to verify the conformity of the delivered wines and to inform Cavissima by telephone or email of any reservations and to substantiate the non-conformity with photographs – damaged goods or signs of tampering. In the event of non-conformity or damaged wine bottles, Cavissima undertakes to take the necessary steps, at its own expense, as soon as possible, either to replace the bottles that do not conform to the order if possible, or to compensate the Customer based on the purchase value declared for the insurance policy.

For large deliveries of more than 60 bottles, a specific quote will be drawn up by customer service or with a market value exceeding €450/bottle.

In the event of extreme weather conditions which prevent the delivery of wines in good condition (including, but not limited to, significant temperature variations, hail, heat waves, storms, heavy rain, etc.), Cavissima reserves the right to suspend shipments of wines until weather conditions allow shipments to resume.

As an exception to the above, Cavissima may nevertheless undertake to deliver the wines despite such climatic circumstances, at the request of the customer, provided that the customer has explicitly waived the right of withdrawal or any of the legal guarantees to which the customer is entitled.

6. Store with Cavissima     

Cavissima offers the Customer the possibility to store the wine purchased on the Site.

6.1. Rates and fees

Storage and insurance fees are € 18 including VAT per sales unit per year.

The calculation of the fees due takes into account all the wines stored by Cavissima for the Client as of June 30 of each year.

Delivery charges within mainland France are those in effect at the time of delivery and currently amount to €9.90 including VAT per case of 6 bottles. These charges are payable when the customer requests the wine from their cellar in the “Remove from Cellar” section. Upon request, express delivery is available through our partner DHL; the price depends on the delivery address and the weight of the packages.

6.2. Payment delays

In the event of late payment and non-payment of sums due by the Client, late payment penalties calculated at the legal interest rate, plus 50%, calculated on the basis of the unpaid amounts including VAT, will automatically and legally accrue to Cavissima, without formalities or any prior notice.

Late payment will result in the immediate demand for payment of all sums owed by the Client, without prejudice to any other action that Cavissima may be entitled to take against the Client in this respect.

Payments made by the Client will only be considered final after actual receipt by Cavissima of the sums due.

In the event of non-payment of the sums due, Cavissima reserves the right, by means of a registered letter with acknowledgment of receipt addressed to the last known address of the Client, to formally demand that the Client receive the wine previously stored by Cavissima, at the address of its choice and at its own expense.

If no response is received within 30 days of the first presentation of the formal notice, Cavissima will no longer be obligated to store the wine and the Client expressly authorizes Cavissima to recover the sums due, i.e.

  • by charging him a fixed amount of processing and recovery costs of 100 EUR including tax;
  • by charging him the costs of a collection agency;
  • by seizing the Client's wines to reintegrate them into Cavissima's stock and reimbursing the Client for the value of the seized wines at the purchase price less 25%, in order to recover the sums owed by the Client, [ it being specified that in the event of a significant economic imbalance between one of these three options to the detriment of the Client, Cavissima undertakes to apply the least expensive solution for the client. ]

In this case, the Client expressly authorizes Cavissima to freely dispose of all or part of its wines and acknowledges that in the event of non-payment of part of the wines or storage costs, ownership of the wines concerned is transferred directly to Cavissima.

Cavissima reserves the right to initiate legal action to recover the sums owed.

6.3. Ownership of stored wines

Ownership of the wines is transferred to the Customer upon full payment and arrival at the winery. The delivery status in the Customer's account serves as proof of delivery.

6.4. Delivery of stored wines

The delivery terms and prices are identical to those for wines ordered on the site, in accordance with Article 5 above.

7. Right of withdrawal

7.1. General Information

In accordance with the provisions of Article L.221-18 of the Consumer Code, the Customer has a period of 14 days from the receipt of the ordered products to exercise their right of withdrawal without having to justify a reason or pay any penalties.

It is specified for all intents and purposes that this right of withdrawal does not apply to wines purchased en primeur.

To exercise their right of withdrawal, the Customer must notify Cavissima of their decision to withdraw by sending them, before the expiry of the 14-day period:

7.2. Consequences of withdrawal

In the event of withdrawal within the aforementioned period, Cavissima undertakes to reimburse the Customer for all sums paid, including delivery costs (with the exception of additional costs related to a choice of delivery method more expensive than the standard method offered), within 30 days from receipt of the notification of withdrawal.

The refund will be made via the same payment method used for the order, unless Cavissima and the Customer agree on another method of refund.

7.3. Product Returns     

The Customer must return the products in their original condition and packaging, unopened, undamaged (including damage due to storage and/or return conditions unsuitable for the product in question), and unused, within 14 days of notifying the Customer of their withdrawal. Return shipping costs are the responsibility of the Customer.

With regard to En Primeur wines, the Customer has a period of fifteen (15) clear days from receipt of the deposit invoice to request the modification or cancellation of his order and his refund.

The cancellation must be made by the Customer by telephone or email following the instructions provided for this purpose in the Contact section.

It is hereby specified that the right of withdrawal cannot be exercised by the Customer for:

  • Products made according to the Client's specifications or customized at their request;

  • Products that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons;

  • The supply of alcoholic beverages whose delivery is deferred beyond 30 days and whose value depends on financial market rates (example: fine wines reserved before harvest)

8. Legal Guarantees

In accordance with the provisions of Articles L. 217-1 et seq. of the French Consumer Code, the products sold on the Site are covered by the legal guarantee of conformity. In the event of a lack of conformity or a hidden defect, the Customer has the following rights:

8.1. Legal guarantee of conformity:

The Customer is entitled to a free replacement of the product if it has a defect that existed at the time of delivery or does not correspond to the description provided on the Website. This guarantee applies for a period of two years from the date of receipt of the order.

To benefit from this guarantee, the Customer is invited to contact Cavissima by the means indicated in the Contact article as soon as possible after the discovery of the defect, providing proof of purchase and of the defect found (photo, detailed description).

Cavissima will cover the return shipping costs if the product is found to be defective or non-compliant. The customer must take all necessary steps to return the product in the best possible condition.

This legal guarantee does not cover damage resulting from misuse of the product, an accident, or abnormal use of the goods.

The Customer is entitled to a price reduction or to cancellation of the contract in the following cases:

1° If Cavissima refuses any compliance;

2° When compliance takes place more than thirty days after the Client's request or if it causes the Client a major inconvenience;

3° If the Client ultimately bears the costs of recovery or removal of the non-conforming goods, or the related costs;

4° When the non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The Customer is also entitled to a price reduction or cancellation of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or cancellation. In such cases, the Customer is not required to request a replacement of the goods beforehand.

The Customer is not entitled to rescind the sale if the lack of conformity is minor, which it is up to the seller to demonstrate.

8.2. Warranty against hidden defects:

If a product has a defect that renders it unfit for its intended use or that diminishes its use to such an extent that the Customer would not have purchased it, or would have paid a lower price, had they known of it, the Customer may request cancellation of the sale or a price reduction.

9. Personal Data

The Customer is invited to refer to our personal data policy.

10. Limitation of Liability

Cavissima stipulates that the decision to purchase wine rests entirely with the Client. Cavissima SAS cannot be held liable in any way. While Cavissima provides objective, non-personalized analyses based on the Client's situation regarding brands, prices, and the market, it clarifies that past performance is not indicative of future results.

As Cavissima is merely an intermediary in the wine distribution chain, it cannot be held liable for any quality defects occurring during wine production (vinification, bottling) such as cork taint, premature oxidation, etc. Similarly, Cavissima cannot be held responsible if a customer is unable to resell their wine through the resale system offered by Cavissima.

In the event of an error in the wording of the email address or the contact details provided by the Customer, Cavissima cannot be held responsible for the inability to confirm the order or to make the delivery to the Customer.

In the event of a breach by Cavissima and/or the Client of any of its obligations under these General Terms and Conditions, the injured party may terminate the current relationship early and automatically, fifteen (15) days after sending a formal notice to the party not respecting its commitments, which remains unsuccessful.

Pursuant to Articles 1365 et seq. of the French Civil Code and Article L.110-3 of the French Commercial Code, the Client acknowledges and accepts that the information provided by the Cavissima website shall be considered valid between the Client and Cavissima until a legally binding and authenticated document, signed and contradicted, is produced. Elements such as the time of receipt or transmission, as well as the quality of the data received, shall be considered valid as recorded on Cavissima's information systems or as authenticated by Cavissima's computerized procedures, unless the Client provides written proof to the contrary. The evidentiary value of the information provided by Cavissima's computer systems shall be equivalent to that of an original document, such as a paper document bearing a handwritten signature.

The photographs displayed on the website are for illustrative purposes only and are not contractually binding. Furthermore, despite our efforts to accurately represent the products, colors, sizes, shapes, or other visual characteristics of the items may differ slightly, particularly due to variations in screen display settings. Therefore, Cavissima cannot be held liable for any discrepancies between the photographs and the delivered products.

11. Complaint - Mediation

The Customer may submit any complaint by contacting Cavissima SAS either by registered letter with acknowledgment of receipt to the following address: Cavissima SAS – 61-63 Rue du Docteur Albert Barraud, 33000 Bordeaux, or by email to the following address: contact@cavissima.com

If a complaint to customer service is unsuccessful, or if customer service fails to respond within two months, the customer may submit their dispute to a mediator who will attempt, independently and impartially, to bring the parties together to reach an amicable solution. The customer may also submit their complaint to the Consumer Mediation Commission (French Consumer Code, Art. L 612-1), to existing sector-specific mediation bodies, or to any other alternative dispute resolution method (such as conciliation) in the event of a dispute.

12. Competent jurisdiction

In the event of disputes relating to the validity, interpretation or performance of the Contract, the French courts shall have jurisdiction, unless otherwise provided by mandatory international law.

In the event of a dispute with a consumer, jurisdiction will be the court of the place where the defendant resides, the court of the place where the consumer resided at the time of the conclusion of the Contract or the court of the place where the harmful event occurred in application of article R. 631.3 of the Consumer Code.

13. Protection of minors

By law, the sale of alcohol to minors under 18 years of age is prohibited. Consequently, any person placing a wine order on the Site or wishing to open an Account on the Site, regardless of the Account type, represents and declares that they are at least eighteen (18) years old.

14. Combating alcohol abuse

Cavissima reminds users that alcohol abuse is dangerous to their health and should be consumed in moderation. Access to Cavissima services is strictly reserved for individuals aged 18 or over on the date the account is opened.

15. Combating money laundering and the financing of terrorism

For each financial transaction carried out on the Site or through it, the Client undertakes to be able to justify at any time that the funds intended for the purchase of wine, in particular those intended for the Collection, were acquired lawfully and legally.

16. Contact

Chatbot assistance:
The instant messaging service available on our website is powered by artificial intelligence (AI). This chatbot aims to provide general information and assistance with using the site. While we strive to ensure the accuracy of responses, they may contain errors or be incomplete. Consequently, Cavissima SAS cannot be held liable for the information provided by the chatbot. For any questions, important decisions, or specific requests, please contact our customer service department directly at the email address/phone number below.

Telephone: 04 81 07 60 35

Email: contact@cavissima.com

You can also contact us via the form: Contact | Cavissima

17. Amendments to the General Terms and Conditions

Cavissima reserves the right to unilaterally modify these General Terms and Conditions at any time, provided that it informs the Customer by any appropriate means, such as email or a notification on the website, within a reasonable timeframe. In the event of a significant modification to these General Terms and Conditions (particularly regarding pricing and payment terms), the Customer will have the option to terminate the contract within 30 days of receiving notification of the modification. If the Customer does not terminate the contract within this period, the new General Terms and Conditions will be deemed accepted.

The applicable General Terms and Conditions are those in effect at the time of the order.